CAMHS’ Covid-19 update

For CAMHS’ Covid-19 offer in the City of London and Hackney from April 2020 and up until further notice, please click here.

Coronavirus is a constantly changing picture affecting health services. We are reducing our face-to-face contacts with patients following NHS policy. This information is correct as of 14th December 2020.

Please do not arrive for an appointment with our service until you have spoken to a clinician first. We will continue to offer support to families by telephone and video sessions wherever possible. Please call us if you have a question relating to your next appointment.

We will update this information regularly. Please also see our events page for any cancellations. Thank you.

Update on the services: 13th October 2020

All services are operating a duty system and you are able to contact a professional within working hours (Mon-Fri 9am-5pm). Please see list of contact numbers below.

There is also a crisis line open 24/7 available to young people, families and professionals and you can speak with a mental health professional anytime about your concerns: 020 8432 8020

Routine referrals are open for all CAMHS services.

First Steps

All appointments are conducted over the phone or via screens except for the Quick Steps service, which are offering face to face appointments. Some under 5’s work is being offered face to face where necessary.

First Steps are accepting referrals from professionals as normal. Referral forms must be fully completed.

First Steps are now able to take self-referrals. If you wish to self-refer please call us on 0207 014 7135. One of our administrators will take your contact details and a brief description of your difficulties, and an Assistant Psychologist will call you back within a week.

For referrals email

Contact Number 0207 014 7135 where a duty system is running daily from Hackney Ark 9-5pm. For crisis families can call 02084328020.

CAMHS Disability

All services are running including ASD assessments and treatments, however early intervention and parent support groups are online including ASD coffee mornings.  We are working via the telephone and though screens with face to face appointments offered when necessary.

We are accepting all referrals for children with moderate to profound disabilities as per our usual service criteria, including self referrals.

For CAMHS Disability referrals email

Contact Number 02070147071 where a duty system is running daily from Hackney Ark 9-5pm. For crisis families can call 02084328020

Specialist CAMHS

Most of our appointments are delivered via video and telephone calls. Face to face appointments at our Homerton Row building are being offered to those who clinically need them most.

Find out more about the changes we have currently made to our service to reduce the risk of infection during the ongoing Covid-19 pandemic in our leaflet.

Contact numbers for all services

  • 24h Crisis Line: 020 8432 8020
  • First Steps Community CAMHS: 0207 014 7135
  • CAMHS Disability: 0207 014 7071
  • Specialist CAMHS: 0203 222 5600
  • Off Centre (16-25 yo): 020 8986 4016
  • Children & Family Services Clinical Service: 0208 356 5000 (Out of hours: 0208 356 5000)

Useful Resources:

Think Ninja

ThinkNinja is an app which has been updated with specific COVID-19 support, and brings self-help skills to young people (10-18 years old) who may be experiencing increased anxiety and stress during this time.

Guided Self Help for parents supporting children’s anxiety due to Covid-19

BBC Bitesize self-help guide for parents supporting children’s anxiety due to Covid-19. BBC’s Bitesize in conjunction with the Anna Freud Centre have devised helpful step-by-step advice about how to support children who are feeling anxious during the pandemic. ​

Hackney Local Offer

Hackney Local Offer is hosting lots of information, resources, support and advice related to Covid-19 and self-isolation for parents of children with SEN, from some of the services in Hackney.

Date May 29, 2020 9:12 am Category Corporate Author CAMHS Alliance Project Manager