We operate a ‘no wrong door’ policy for CAMHS referrals. This means we take responsibility for ensuring that your referral reaches the most appropriate service. However, referring to the most appropriate service in the first instance will enable a quicker response. Completing the most appropriate referral form will also ensure that the service has the information it needs to decide the best course of action.
Following receipt of a referral:
Urgent safeguarding concerns should be directed to children’s social care:
Please note that First Steps cannot accept referrals for families currently involved with children’s social care. If you have concerns about the emotional well-being of an affected child or young person, please discuss this with their allocated social worker who will be able to co-ordinate appropriate support.